One could tell the packaging had been done well but that Federal Express had totally tortured the box. It arrived with the protective corner packaging torn off and the box crunched on one end. When I mentioned this to the FedEx men, they assured me that it wouldn't affect the insides, then just dumped it and ran. I should have made them unpack the piece. The styrofoam was completely disintegrated inside. When I say completely, there was hardly a chunk larger than my hand left. The rest looked like snow. Luckily, the piece had only one small divot taken out of the top and a small chunk off the side was missing. I deemed the defects to be small enough to live with and possibly reparable and not worth packing up such a heavy piece and sending it back, but I would hesitate to order heavy furniture again if shipped through the same method.
- Please tell us about the quality of the product. The product is great. I have other pieces in this line and this one matched.
- Was the product free of any manufacturer defects? Yes