These pillow's are great for me, but I did not buy them for myself. I bought them for my husband and he happens to hate them. He states they are too firm for him. So I suggest if you want a very soft pillow this is not the one for you. I like the medium firmness of these so it's perfect for me and not a bad product at all. Also they arrived very quickly and I have never had a problem with ordering products from Overstock. I love this website and will just have to purchase pillows for my husband with my husband at a local store from now on.