I needed a few nights to get used to the firmness, but it was worth it. Most contour pillows feel great at first, but don't provide enough neck support. I could only tollerate this one for about an hour the first night, three hours the next, then I was comfortable all night the third. Now my old contour pillow feels uncomfortable. This is a great pillow, but it is so different that you have to be willing to allow your body to adjust. I do have a long neck. It might not fit well for petite women and children.