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patricia9 Review

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Headboard Headache
 from Deer Park, TX,  Nov 7, 2012

Received the headboard promptly. The packaging was extremely poor and badly torn and bent during shipping. The headboard had not been cushioned securely enough for safe arrival. On the top of the headboard where the tube meets the top round bar, the rose was partially chipped off as was part of the tube. Then the second tube from the left was welded in crooked. Overstock.com promptly replaced the headboard, but the second shipment was an entirely different headboard and even included a footboard. It also arrived damaged because of the flimsy cardboard box and lack of cushioning around the frames. Ended up keeping all of the damaged stuff with $15 credited to my account. As aggravated and frustrated as this situation was, I have shopped with Overstock.com for years and have never had these problems in the past. Overstock.com always replies promptly and tries to handle a situation courteously, promptly, and to the customer's satisfaction.

  • How did the color on site compare with the actual product? Good
  • Please tell us about the quality of the product. The quality of construction is very poor. Headboard is thin and fragile.
  • How accurate was the on site description of the product? Okay
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