memehines Review

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Bad manufacturing
 from Naperville, IL,  Nov 20, 2012

I ordered this and waited to recieve it. The bed comes in two boxes, the headboard in one and the footboard and rails in a second. I started with the headboard. You must attach the leg and foot to each side. Did the first side very smoothly and started the second side. To my surprise, the headboard was missing the inserts that recieved the bolts! This is not the type of headboard that the bolts go through, rather there are inserts in the headboard to recieve the bolts. Manufacturing flaw. I was very bummed and called customer service. They were very nice and ordered another headboard. After a two week wait, it arrived. Opend it up and immediately checked the 2nd headboard. This one was defective also, though, this time only one hole mis manufactured. Called customer service. Very nice, but certainly cannot recommend this product. I love the look, but I am using it with only 5 of the 6 bolts that were provided due to the defect. If you are patient and want to take a chance that your headboard will not be defective, go ahead and order. You've been forwarned!!!.

  • How did the color on site compare with the actual product? Color same
  • Please tell us about the quality of the product. terrible headboard
  • How accurate was the on site description of the product? good
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