I got this shipped to me and my only concern was Overstock.com gave me the wrong tracking number. However, once I got it and unwrapped it, I laid out on it for the first time and the bed just felt great. It is a bit firm. So if you like your mattress with extra support, you'll love it. However, if your taste is for a softer more comfortable mattress, look for one that is listed soft. I've noticed a lot of my back pain and discomfort has gone away from sleeping and this mattress has definitely helped. By far, this has to be some of the best money I've ever spent on myself. I highly recommend getting it!