On my original order one of the four green mugs had a chip on it. Overstock tried and tried to find me another one for my set but couldn't. They offered me many solutions (all in my favor as a customer) but alas, all were sold out. I said, "forget it" but did they take the easy way out? NO! I just had a UPS delivery of my one replacement green coffee mug! NOW THIS IS WHAT I'M TALKING ABOUT PEOPLE! Great coffee/soup/whatever mug, great customer service and great delivery! KEEP UP THE GOOD WORK OVERSTOCK!