skcf2 Review

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Nice rug, great price, but it is not wool
 from Boston, MA,  Apr 18, 2012

The colors are nice and muted. The rug appears to be well made. It is not perfectly rectangular, but if it had been handmade, I assume it would not be a perfect rectangle either. The shape is fine to me. The only reason I rated the rug as a 4 instead of a 5 is because the description says the "primary material" is "wool," but the rug is made entirely of synthetic material. I notified customer service and they were very responsive. They offered to let me return the rug, which I did not opt to do (as it is cumbersome and the entire value of the rug is not lost to me merely because it is not wool). They also offered to give a partial refund, which I accepted. I am very pleased with Overstock's customer service.

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