I've purchased several other indoor/outdoor rugs in the past and have always been happy/satisfied with the purchase. This rug was a big disappointment. The quality is terrible. It is very "rough" like a straw rug...not much of a weave of yarn that is in the others... more like a straw mat. Also, I unrolled the carpet and it's been down on the floor for a month now and the "rolls" still have not come out it. Never had that problem before. But think the straw material is just stretched out for being rolled up in transit. I would return it if it weren't so big and it would be a MAJOR project to have to roll it back up and fit it into the wrapper. I keep trying to flatten it and some of the "bumps/hills" just won't come out. Will place heavy flat objects on it next to try to flatten, but usually the creases smooth out within hours or a day or two rug at the most. Also, there were two areas on the rug that were defective. I contacted customer service and sent photos, they did issue a $$$ credit which was really too little in my opinion. I would've returned the rug if it wasn't so big and cumbersome. I won't buy a large over-sized product like this again on "O" because it makes returns too difficult. I would NOT recommend this rug. Not worth the money at all. Poor value.
- How did the color on site compare with the actual product? Color on site was representative of what was delivered.
- Please tell us about the quality of the product. Poor quality. Defective areas. Rough texture.
- How accurate was the on site description of the product? Description was fine, except it is not a quality rug.