I used the live online customer service on a Sunday before a holiday (I couldn't believe someone was available). My concerns were quality (price was very low for this size rug) and return shipping fees on this item due to its size. Cust svs quoted a very low price on return shipping so I ordered the rug. The high-end name-brand rug was delivered this morning, less than 3 days after I had placed the order. It was exactly what I had expected and the review prior to mine, which included a description of the colors, was very helpful. I am pleasantly surprised, I have already recommended to my friends.