I had high hopes for this rug. Unfortunately, the color was off enough that it contrasted heavily with our sofa. The color leans more blue grey than a true grey; which is what we were looking for. The returns process was simple enough but the expense to return it was quite high, roughly $**. I think overstock should do a better job explaining to the customer that although shipping is only $2.95 on such a large item, returns are not the same price. I've been quite pleased with my previous purchases just extremely frustrated with the expense of this return.
- How did the color on site compare with the actual product? The site decsribed the color as grey but in all actuality it's more blue in color.
- Please tell us about the quality of the product. The quality of the product was exceptional!
- How accurate was the on site description of the product? The site accurately described the product.