This is the second time I have ordered this rug and recieved one with this flaw. Comment records seem to indicate a 60% chance of getting a good one, so I decided to try my luck again, unfortunately. Comments also seem to indicate a belief that they felt they were stuck with the rug. That is not the case. The rug is returnable, if you contact Overstock with your complaint, they will send you a return lable. They claim they were unaware of the problem because they hadn't recieved many returns.
- How did the color on site compare with the actual product? The gold area for which it is named is completely missing. The other colors are completely washed out to biege, except for the chocolate edge.
- Please tell us about the quality of the product. The rug is thick and plush and would be fantastic idf it had been properly dyed.
- How accurate was the on site description of the product? l have ordered a few other sizes that arrived looking exactly like the picture and description, so I know it is possible. Just not on this size.