susanmc02 Review

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Great Rug! Wrong color.....
 from Norman, OK,  Jan 5, 2013

This rug arrived today and it was gorgeous and of high quality. It was packed in heavy plastic and very bulky since it is so large and over 100 pounds. I was looking for a light brown and gold rug to match some of my furniture. When I unrolled it and placed it against my furniture, it is much more light yellow *(no browns) and has the look of a faded rug of antiquities. It would look wonderful in someone's home but not mine. I quickly called Customer Service and they issued a shipping return label to UPS, less a shipping charge of close to $$$ because of the bulk freight. My local UPS store is dubious about whether the driver will even take it since the rug is so bulky and heavy. I am waiting to see what will happen should the UPS store refuse to return the product. What then??? So buyer beware. I am hoping there will not be shipping issues but UPS was dubious about shipping this sized rug through their company even though this is who Overstock uses for return shipping. The color here does NOT match the photos nor description.

  • How did the color on site compare with the actual product? This rug appeared lighter than in the photos.
  • Please tell us about the quality of the product. This rug was a very high quality rug. I have bought rugs from Overstock recently and their quality is excellent. However-- please be cautious about this color. It is not really gold. It looks like a faded yellow predominantly on the floor--almost pastel
  • How accurate was the on site description of the product? The colors are not well described nor do the photos match the product.
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