I ordered eight (8) chairs and they arrived expertly packed in about one week. The appearance of the chairs was very close to the picture on the website and I was very impressed with the bi-cast leather. The leather has a pebbled appearance and looks and feels like genuine leather to me. My only complaint about the chairs is that they could use a little more padding in the seat area. After sitting in the chairs awhile, I can start to feel part of the wood frame that runs across the front of the chair which becomes a little uncomfortable. That said, we've already used the chairs several times with family and friends (including some large men) and no one has complained. I would buy again especially considering the price which was half of other similar chairs I looked at.