First of all the instruction booklet is one of those classic ones which are supposedly written by a Chinese trying to speak American. Just try following the "instructions" and see how far you can get. Secondly ArcSoft is almost impossible to reach with questions. And the whole slide to digital process is time consuming. It happens in 3-slide increments which involves placing them in slide holder, copying them, and removing them. The equipment does make this process easy. I am very sorry I invested almost $*** in this. I could have my slides done professionally for about 25 cents per slide. I should have done this.