janea74 Review

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Rwanda Black & Cherry
 from Woodbridge, VA,  Dec 18, 2011

In receiving the table, I was disappointed to find one of the chairs was damaged beyond repair, along with the table top with numerous scratch marks, and damages. Customer service was helpful in attempting to replace damaged pieces, and was sent a new chair & new table top. The new chair was fine with no damages but the replacement table top also was scratched, and marked. Customer service again assisted in replacing this items, and I was sent out a full replacement to take the parts that were needed & send back the damaged & unused parts. Three times is a charm because the table top was in good shape with no marks, and I was finally able to have a complete piece that represents the product that I purchased. Due to the experience, I am happy that customer service was able to provide a solution to my satisfaction but I would be hesitant to order any other furniture from Overstock.

  • How did the color on site compare with the actual product? The same
  • Please tell us about the quality of the product. Quality is average, I like the table but I'm not completly sold on the quality
  • How accurate was the on site description of the product? The same
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