I bought this Resistance chair for my Mom (in her 60's) she loves it. it is easy to use, offers good support during use. I had doubts about paying so much for it, but when I got the product I realized the high quality and engenering that went into it to justify the cost. My mom can watch TV and use the chair, her friends tried it and they love it also. The refurbished item comes in a previously opened box that has been resealed just so you know, it looked new to me when I opened the box and all the parts and paperwok along with the DVD were there. Overstock,com delivered fast as always.