anne1000 Review

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Poor Quality and Poor Service
 from WA,  Oct 23, 2011

The whole experience was disappointing. Overstock could not get me a colour sample for the purple fabric(there is ow one on the website) I was told to reject the chair at my door if it was the wrong colour.The chair was in two layers of cardboard so I could see a bit of it and it looked OK, but when I opened it up in the light after the delivery person left it was not the colour purple I needed. Also the fabric gathers around the edges of the chair and is poor quality. By the time I finally got the chair out of its packaging and could see all of this, the packaging was broken and I would have to purchase new packaging to return it. The people on the phone from overstock were extremely professional and helpful, but overstock's policies stopped them from properly resolving my problem and allowing me to return the item and get my money back as I didn't have packaging material and could not package it in such a menner that I could guarantee it arriving OK at the other end and overstock weren't guaranteeing the refund.

  • How did the color on site compare with the actual product? There was no purple colour sample available when I purchased, I called t request one and was told to have the product delivered then reject it if it was the wrong colour.
  • Please tell us about the quality of the product. The chair is solid, but the material gathers around the edges and the material covering the chair is poor quality.
  • How accurate was the on site description of the product? The picture does not accurately represent how the fabric sits on the chair.
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