spikeyjay Review

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Good product, bad Overstock customer service
 from NY,  Jun 7, 2013

I purchased this item as a gift, and then decided I didn't want it and was going to get a different case. This was before my order was processed and shipped from their warehouse. It took Overstock a decent amount of time to respond to my request to cancel the order. By the time they responded, I was informed that oh, "Sorry, your order has already been processed and sent to the warehouse. We can't cancel your order. There's nothing we can do." Which basically meant if I wanted to return it, I would have to repackage it when I received it, send it back, spend probably the same amount in shipping than the actual item cost, all just to get a refund for the same amount, which would ultimately be a wash out. Clearly Overtock has a communication problem with their warehouse if they are unable to tell them to cancel an order AT ANY POINT before the item is shipped, even after it is processed. Other than that, the cell phone case is good, light, flexible and does its job, that is, if you want a purple penguin wrapped around your mobile device clutched against your face in a public setting.

  • How did the image on site compare with the actual product? Same
  • Was the product free of any manufacturer defects? Yes
  • Please tell us about the quality of the product. Good
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