bcsrule Review

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Not recommended
 from NH,  Jan 4, 2012

Product was received damaged. Dealt with Overstock to get a replacement. Overstock was extremely helpful. After receiving the replacement part, it took took hours to assemble, and there were many extra parts left over. Also, after assembly, the futon would not close without much difficulty. After opening and shutting the futon numerous times with difficulty, the metal brackets became bent. Upon review of the instructions, again, it was confirmed that the product was assembled correctly. I would return the item but it would be too much of a hassle.

  • How did the color on site compare with the actual product? Color was fine.
  • Please tell us about the quality of the product. Received item and one of the wooden arms was crushed. The futon mattress, however, was very nice.
  • How accurate was the on site description of the product? The description was accurate as far as the product material but the assembly was a nightmare.
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