The product information doesn't say anything about how clean the hulls are and includes some information about how to sterilize the hulls. This can be misleading. I asked the manufacturer and received the following: "The hulls are sourced from a specialty processing facility that provides a variety of buckwheat products to the food services industry. As a result, the buckwheat it purchases is subject to stringent requirements and the mill is certified USDA food grade. The hulls are an important byproduct of buckwheat and are carefully processed for the buckwheat pillow markets. I understand that the cleaning process includes screen sifting to remove small particles and electrostatically charging and tumbling the hulls prior to cleaning, followed by a negative air-flow process to remove any residual flour or dust. Having sold thousands of pillows over the years we have yet to hear of a complaint about the hulls. They are the best on the market. The reference to sterilization is a generic comment that relates to any buckwheat hull pillow: It is not intended to suggest that the pillow needs to be sterilized for any reason." -Bret Randall, Manager, Pur-Sleep, Inc The Website **** states: "Our premium buckwheat hulls are sourced from the finest North American suppliers. They are clean, dust free, and hypoallergenic." Great pillow!
- How did the color on site compare with the actual product? accurate
- Please tell us about the quality of the product. Appears to well made and durable.
- How accurate was the on site description of the product? accurate but incomplete