mbt33 Review

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Great hutch; most impressed with customer service
 from Boston, MA,  Sep 26, 2012

I like my hutch very much. However, I really was most impressed with Overstock customer service. As soon as I contacted customer service about the damaged glass doors, they were so helpful! Customer service contacted the warehouse and two doors were shipped in a very timely manner. Furthermore, they told me to dispose of the damaged doors in the way that I saw fit rather than going through the hassle of returning them through the mail. Additionally, they kept sending me emails while I was waiting for the doors to explain to me exactly what was going on and how long it would take. What seemed like it would be a rather painful, annoying process actually turned out to be quite seamless!

  • How did the color on site compare with the actual product? It matched exactly- white shown online; white when I got the actual product
  • Please tell us about the quality of the product. I like the hutch but was disappointed to find that it came quite dirty- in some cases there were fingerprint marks or black smudges, most likely from the people who packed the boxes. Worse, several of the pieces had paint chipped or worn, and one of the glass doors arrived with scratches.
  • How accurate was the on site description of the product? Very accurate
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