The item arrived quickly. The box was beat up and the rod had obviously been used before. I don't know if it was a store display, return or whatever. There were scratches all over the rod and the hanging hardware was missing. You can easily use your own screws and anchors, but this was very disappointing. Also, there are two tiny screws that are supposed to hold the rod onto the piece you screw into your wall. These small screws had no holes to screw into, and were therefore useless. So far it has stayed up, but only because we make sure not to pull too hard.