wednesday1965 Review

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Good Service, Bad Product
 from California,  Apr 22, 2012

The nightstand was damaged when I received it even though it appeared to be packaged well. I called customer service and the rep asked that I repackage the item and take it to the UPS store. I told the rep that the item is fully assembled and quite heavy. Plus, I didn't have a box large enough to fit a nightstand - the original box was not useable. He then offered to ship another nightstand at no charge and to file a damaged-in-transit claim with UPS. I received another nightstand, but didn't open it right away because we were in the midst of a move. I finally opened the box a few weeks ago and found the drawer in pieces and the top side deeply scratched. What are the chances of getting two damaged nightstands? Don't think I will be ordering furniture from Overstock again even though I have my eye on a few of things. It's too much trouble to return large items. UPS never came to investigate the claim.

  • How did the color on site compare with the actual product? Matched
  • Please tell us about the quality of the product. Good
  • How accurate was the on site description of the product? Very
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