I emailed customer service about the quality of these dishes in August. I received 2 responses within 5 days stating that my complaint was being researched, and they would get back to me. Since that time, no correspondence has reached me. I am very disappointed. My dishes and additional serving pieces are all chipped and/or have completely broken. My last set of dishes from this company lasted 12 years with no broken pieces. I was surprised to see these other reviews, but happy to know I am not alone.