ofelia76 Review

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Received defective product
 from LaVale, MD,  Mar 23, 2012

I would have given this stroller an excellent rating, but there were three very noticeable defects that kept me from doing so. I'll make note of the defects first and then I'll talk about the positive points. THE BAD NEWS... * Tether that was supposed to be inside the stroller was missing. * Shelf for water and treats near handle was supposed to have two screws on either side to secure it properly. Second drill hole and screw on left side were missing, so shelf sits slightly crooked. * Front wheel didn't work properly. Supposed to either lock into the forward position, or swivel for easier turning. Spring-loaded metal pin to secure the wheel in one position or the other was made too long causing it to rub against the underside of the stroller and pop back into the "locked" position when placed in the "swivel" position. At this point, I would've returned the stroller for a replacement, because I had no interest in it without the swiveling option, but I had purchased it for my dog who had sustained a back injury. He was getting very depressed being stuck in the house on bed rest and I didn't want to waste another week or two waiting for the stroller to arrive back to Overstock, be reprocessed, and a new one be sent back to me. So... My boyfriend forcibly removed the spring-loaded pin, which meant the wheel would be permanently in the "swivel" position, which was best for my particular needs anyway. My dog's current medical condition keeps him from trying to escape the stroller, so the missing tether isn't a problem at this time. As for the shelf, I can't put a bottle of water on the defective side or it tips out, but I can put one in the other side, so I'm able make do. I suppose the point is that for the cost, I shouldn't have had to "make do" with the defects and they really shouldn't have occurred in the first place. THE GOOD NEWS... Apart from the aforementioned issues, there are a lot of pluses to this stroller if you can get one without the defects... * Minimal assembly * Seamless transition to and from the folded position * Very attractive appearance with a well-made outer shell * Smooth handling and a very comfortable ride for my pup • Lightweight enough for me to load in and take out of the car by myself Hopefully this review helps.

  • How did the image on site compare with the actual product? The image on site was very accurate
  • How accurate was the on site description of the product? Would have been accurate if the product I received hadn't been defective.
  • Please tell us about the quality of the product. Again, good product if I had not received a defective model.
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