This is an IRON tree that is shipped with sleeves of flimsy film as the only protection. When the box arrived pieces were sticking through cardboard. When we opened all of the center pieces were scratched up from rubbing against other pieces in shipping. not a single piece of styrofoam, wrapping paper, etc to protect anything. Pieces were bent but we hope that is because of poor packaging and our next will be better. If it sent with the same lack of care...we will be requesting full refund instead of exchange :( Sad because we got this tree in memorial of a grandmother who had one like it.