I love my bed... However, the mattress comes with a box spring and when I put them both on the bed.. it was just crazy high. So I put the box spring on the floor then the frame then the mattress. It actually fits perfect and I do not mind it at all. Some people might not want that if they really want a box spring. But if you only want a mattress then that is not a concern for you at all... the bed looks great! In terms of the service... the head board box was banged up a little bit when it arrived so I knew something was going to be broken... There was a chunk of wood that was broken in the back of the headboard. It actually was functional so I used it for a few weeks until I got the replacement part. When I called to order the replacement part, overstock.com was actually really excellent and they took care of it right away.