I loved this backpack when we first got it for my 4th grader. It looked great and I thought it would hold up. I purchased the replacement plan just in case. I am glad I did. By the winter break the backpack was done! The support beams on the bottom broke and the handle (to pull it) will no longer come all the way out. My daughter brings home two books a night on average plus a binder. I would say the pack saw average use and should of held up better. When I called overstock about the replacement they said for this backpack they were doing refunds NOT replacements! I wouldn't recommend this backpack.