I received this chandelier on time and put it together and got it hung very easily. I do love it but there were two issues by which I was disappointed. First, all of the glass parts were covered in a white and slightly greasy film. I was able to wash it off the glass shades but had great difficulty cleaning the insides of the glass font and teardrop insert. In fact, I never did get it all off, even using vinegar and water, and it does show a film when the lights are on. If anyone knows how to get this off please let me know. Secondly, the two metal rings that go around the diameter of the font and the teardrop insert were either missing or I threw them away. Anyway, when I called customer service to get replacement parts, she said that there were no rings and it was only a reflection in the picture. Maybe the photo on O is an old one, but nobody can tell me that there there are no rings that encircle those two glass pieces. And, the person I spoke to was adamant that there were no rings, which was one of the features I liked about the chandelier as it made it looked "leaded". So, I would recommend this piece but with reservations.