giagia35 Review

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 from New york,  Dec 27, 2012

We received the lamp in 2 packages, both poorly packaged. One of the packages that contained the base of this lamp arrived broken (due to poor packaging). Contacted customer service at and was told they cannot replace just the base of this lamp that I would have to return the entire lamp. I was given that option of *** credit. I did not really want to sent the entire lamp back it would have been such a hassle that I needed to think about. About a week later a new base lamp arrived at my house. It was rather strange since they said they could not do it, regardless I was happy about it. I am happy they resolved this issue and liked the customer service. The lamp is very nice, it is def a centerpiece on its own. Maybe ...just a bit dissapointed on the overall quality (for such an expensive lamp) but it does its job -light up the room and is nice addition to your decor-

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