I was hesitant about buying an e-reader because I didn't know if I would like it as much as a "real" book. My mother-in-law requested an ereader for Christmas. She didn't have a specific brand in mind and I knew next to nothing about them at the time so I started researching. Of course, it didn't take long to narrow it down to the Nook and the Kindle. I told my husband that I really didn't think we could go wrong with either one of the two. However, I decided on the Nook because it has several options (lending books to others, a brick and mortar store to go to with questions, the touch screen...)that the Kindle doesn't offer. Of course, all of this got me to wanting an e-reader of my own. After a few weeks, I ordered my own Nook and I could not be happier. The negative reviews on here really amaze me. I have found the device to be very easy to navigate and understand. There is a slight learning curve to with the different controls and which buttons do what but that is to expected. The fact that I can have a new book to read in a matter of seconds and I can store them so easily all in one place is fabulous! My mother-in-law loves hers as well and has not had any problems. We've had to contact customer service only once and the representative was quick and helpful. I use mine every day and I do have to charge the battery every 3 days. So, I charge it! Big deal! Also, as some others have stated, the touch screen can be a bit slow however, I fail to see why either of these is such a problem for some. These are certainly not deal breakers in my book! The web browser is pretty useless. Again, NOT a deal breaker at all! If I want to browse the web, I'll use my laptop! I purchased this device as an e-reader and for that purpose, it is excellent! I am convinced that the Nook is the best e-reader out there. If you want to do other things, then invest in a tablet. If you want and e-reader for reading, buy a Nook!