Pros: The shipment arrived promptly and intact. It came complete with travel charger and auto charger. It is very comfortable when resting on the ear. No pieces to sit inside the ear to cause soreness. Very easy to connect to phone. Outstanding price for the package. Cons: Person on the other end of the line had a hard time understanding me. Said I sounded like I was in an oil drum. The voice coming through the device sounded very digitized. I barely recognized my own sisters voice when she called. I do not recommend this device.