The first time I ordered this product, I received it within a week, but after I opened the box I couldn't put it together because not only was there no hardware included, there were no directions. My husband called and got them to send us a return shipping label and a new bookshelf. We received the label a couple days later and the second bookshelf within the week. We then returned the first one and I put together the second one. I mostly put it together myself and am happy with how the end product looks, however i had a few issues: 1. The decorative hole fillers weren't secured and I have had a couple fall out. Not a structural issue but a safety issue if you have little ones that pull on anything they can reach. 2. When adding the brackets so I could secure the shelf to the wall, the screws into the brackets refused to go in straight and so they wouldn't go in all the way. The bracket on one side was loose until I could get my husband to come with the drill and tighten it. 3. On the first bookshelf there was a chunk missing from one of the side panels and they hadn't touched it up with stain, even, 4. when attaching the bars across the bottom of the top shelf, i had a very hard time tightening the screws enough so that they were flush with the shelf. Overall, not a bad purchase, but not sure if I would pay that much for it again.
- How did the color on site compare with the actual product? Pretty accurate
- Please tell us about the quality of the product. Pretty sturdy
- How accurate was the on site description of the product? Not bad