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rm425 Review

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excellent customer service!
 from los ├íngeles, LA,  Jan 6, 2012

this was the first item i ever ordered on overstock.com. i had been quite hesitant to order anything from overstock mainly because i read negative reviews on overstock's return policy and customer service. but boy was i wrong! i received this item long before the expected delivery date, and after opening it, i noticed one of the legs had a crack. i was concerned i'd never get through once i called overstock's customer service. once again, WRONG! i was speaking to an agent in less than 30 seconds, and their customer service was AMAZING! they apologized for the crack in the leg, and went ahead and placed a replacement order which i received just 2 days afterwards. they said if no one from ups comes to pick up the original ottoman with the crack within 10 days, then i get to keep it. AWESOME! that was better than a recent experience i had with amazon.com's customer service! i'm confident now to continue ordering more products from overstock.com! and...for those curious about this product, it's awesome! looks beautiful! i use mine as a coffee table since i put 2 laptop trays on it to provide a hard surface when i need it, or take them off if i just want to lay my feet on it or if others choose to sit on it. the storage inside is spacious! i'd definitely recommend this produce and ordering from overstock.com!

  • How did the color on site compare with the actual product? matched
  • Please tell us about the quality of the product. excellent quality for the price paid!
  • How accurate was the on site description of the product? very accurate
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