aec05 Review

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Beautiful ring, poor quality
 from Berlin,  Jul 11, 2011

I received this ring from my husband for Christmas. I loved it as soon as I saw it and acknowledge that it is a beautiful ring. I wore it one night, making sure to remove it to wash my hands, and it lost a stone from the band. Hoping that I had received a bad apple, I contacted Overstock for an exchange, which they courteously helped me with. I had to ship the ring back at my own expense, though, because I live overseas. Likewise, my replacement would be shipped to my extended family in the States, who would have to ship the ring to me at our expense. Each time we shipped the ring, it cost about a fifth of what the ring cost. I received the replacement ring and it was beautiful, just like the first. Within three months of light wear, however, the ring lost a stone from the band, just like the first one had. The black diamond also chipped. There is no way that I could have chipped this stone myself; real diamond is way too hard to chip by hand. The stone must have been damaged before or when it was set, and the chip is visible to the naked eye. I contacted Overstock with these problems and their polite and friendly customer service rep let me know that I could ship the ring to the manufacturer for repair, at my expense. I would just have to send along a check for more than half the original cost of the ring in order to replace the center stone. If I tallied all of the shipping costs with this replacement fee, my husband and I will have paid over double the original price of the ring. No thanks, I think we've wasted enough time and money on this adventure. I will never buy fine jewelry from the internet again.

  • How did the image on site compare with the actual product? Perfect
  • How accurate was the sizing? Accurate
  • Please tell us about the quality of the product. This ring was poorly made and included a damaged stone.
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