I love this pot rack. Holds lots of pots and gadgets - I added 10 extra hooks for hanging more stuff, and I could squeeze in some more.The hooks that come with the rack that attach the unit to the ceiling should be replaced by the manufacturer. The man who installed my potrack, had to alter the ceiling hooks so they would be able to attach into the beam. He had to make the tips pointy and this took time; he had to return to his shop, and complete the job another day.The chains are long, and we looped them to bring the rack to the proper height. For me, I raised my hand and the rack was leveled at 3 inches higher than my reach. Having looped the chains, I would be able to adjust the height in the future with ease.I moved from a large kitchen to a smaller one in a townhouse. Between the rack and the 4 - 4foot shelves, I'm able to have all my kitchen necessities, and display my treasures at the same time.