I ordered this walker on February 8 for my Mother in Canada and she received it on February 18; great service. She loves it but claims that the brakes are too stiff. I don't think she is applying them correctly (she's squeezing the handle) and will have my sister review the instructions with Mom. The description says to push/pull; nothing about squeezing. She has been apartment bound for 3 weeks due to weakness but went to the card game last night to show off her new walker; she's definitely a happy walker!