I had good service with this and it arrived on time. However, this chair is so uncomfortable I cant even use it. I have tried to sit or lay in it every way I can think of and it is just not comfortable. It is stuffed way too much with the memory foam and you dont really sink it. You can sit but you dont sink enough to have a back rest.. Laying or lounging is not an option. I am now stuck with it because I cant send it back the way it came.. (It has expanded so much, I cant compress it back into its original box.. I am very disappointed..