It's been a challenge but I finally have the final product. First, only the firebox arrived. I called OS and the mantle shipped right away. My husband said it was a lot of pieces to put together but when finished, it looks really good. As other reviewers say, it's smaller than you think but perfect for my home office. Throws a lot of heat; love the remote; decent looking logs and flames. However, the first firebox we got was really loud and had a vibrating sound. Once again, called OS and they shipped a new one which is much better but still a bit noisy when the fan is off. They sent UPS to pick up the old one. All in all, OS costumer service was great, I like the fireplace and it heats nicely. Just keep in mind the size and noise.
- How did the color on site compare with the actual product? Exact
- Please tell us about the quality of the product. Mantel is excellent. Firebox is noisy.
- How accurate was the on site description of the product? Good. It has a drop leaf in the back so that it could fit in a corner.