mrspowell11 Review

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excellent customer service
 from Small Town, Indiana,  Nov 5, 2012

I payed extra for 2 day shipping and it took a week and a half to get here, so don't pay extra, just use the free. Also the ring arrived and was too big and missing a diamond. I contacted customer service via chat and they sent me a new ring in a smaller size, and a label to send the other one back. I got the new one in 5 days. Overall I LOVE the ring and after months of searching its exactly what I wanted. My husband is pleased also. It was an upgrade to my original wedding ring, so I wear it with the band it came with and MY old wedding band. I was disappointed at first, but when I got the new one I am over the moon. The customer service is excellent and they were great with fixing the problem, and keeping me updated, for free:) I gave it 4 stars because originally I did get one that was missing the diamond.

  • How did the image on site compare with the actual product? Smaller than expected, but stunning!
  • How accurate was the sizing? Accurate with measurements, except the band almost disappears
  • Please tell us about the quality of the product. seemingly good
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