When the box was delivering to my house. I heard the clinging noise from the box. I thought it must be a broken glass inside the box. When I opened it, I found a screw. It came loose from the frame under the glass, and I couldn't find the nut. I used one of the nut from the parts and screwed it back in place. Then I found the spring from the other side was not hooked in place. I am a sixty year old single woman, I have to stretch the spring and put it back in place. What a job! Instruction indicated there are 8 washers. But I only found 4 washers. Because I use one of nut to fix the first problem, I needed to go to hardware store to get the missing parts. After assemble, I cleaned the glass and found white messy paint was all over the edge and on the top of glass. And the paint cause rough edges on the glass. One of the wheel was not aligned correctly. I am not happy with the quality and check on everything. I found the frame has a hole on it. I wondered why? and checked on the other side. It has a hole too, but covered with a clear cushioned patch. If you decided to return it, it is difficult to put back, because it came in with a wooden frame. You have to break the wooden frame to open. and it weight 68 lbs.
- How did the color on site compare with the actual product? good
- Please tell us about the quality of the product. needed to improve quality control
- How accurate was the on site description of the product? good