charliebe Review

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Great design...poor quality
 from Oakland, CA,  Sep 23, 2012

My wife and I really loved the look of this set. We were very disappointed when our contraction put it together and all the flaws became apparent. We contacted and their customer service was excellent. We explained the situation and received an $80 credit and the defective parts were replaced. We paid the money to our contractor who was able to repair the problems that came with the product. We only were willing to go through all the hassle because it looks so beautiful and goes so well in our dining room. Plus the price is great. So, just know that ***************.

  • How did the color on site compare with the actual product? The color was true to the photo
  • Please tell us about the quality of the product. The quality of this product was very poor. The table, with the extenision panel added, didn't close all the way. The chairs were not stable and finish was poor, even beyond the normal lower expectations of the distressed look of an antique dining room set and one leg had to be replaced due to a defect in the wood
  • How accurate was the on site description of the product? Ok
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