First of all when I ordered this item I specifically ordered a ROYAL Blue Rollator Walker. Well Overstock sent a Burgandy colored walker. Also the item took two weeks to arrive because of a shipping address error by overstock shipping department. They shipped the walker in error to Salt Lake City, UT. The original shipping label from Overstock indicated that. UPS ground had to reroute the shipment to my home address in NYC. This walker was ordered for a Catholic Priest who had knee replacement surgery and needed this item as soon as possible. When I ordered the item on the phone, the rep told me that there was no need to pay for expedited shipping, since it would take the same amount of time to be sent from the warehouse. So I decided not to take the expedited shipping. I am extremely disatisfied with this order. I have ordered many times in the past and never had a problem like this. The priest specially wanted a Royal Blue Walker not Burgandy. But since it was a gift to him, he did not make a big fuss about it.