drumroll Review

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3rd time better be a charm
 from West Orange, NJ,  Feb 20, 2014

I used Overstock for the convenience of home delivery. I have had surgery and can not carry over 5lbs. My commute is a long one and it is during rush hour. I have ordered and returned, ordered and returned based on the color being wrong twice and am still awaiting the receipt of the correct color and product. The fabric quality on the incorrect one is not very soft and I found the day after I ordered it the price was cut almost in half. The inconvenience of this site is overwhelming. I have wasted 3 lunch hours returning items, lugging them through rush hour commutes only to have to return them again and wait for the replacement. Customer service was abysmal on the site. When you complain they just say sorry for the inconvenience would you like to order something else. The only concession was they would pay the shipping for the incorrect item......gee thanks - how about giving it to me for the reduced price you now offer so I don't have to write a bad review. Based on the inconvenience and the quality I would rate it as poor. Value = Poor

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