efritz01 Review

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 from Houston, TX,  Jun 10, 2011

I bought this printer about 6 months ago for my small business. I'm a realtor and about 90% of what I do is black and white printing & copies, with a little scanning and faxing. The color is good and can be adjusted to make the images look fantastic on the right paper (I use 28lb color copy paper). Let me give you a few of the problems that I've had so far: It's really slow when printing large files in full color. I print a 2mb flyer and it can take 2 or 3 minutes for it to print. Annoying but I can live with it. You can use the tray to print envelopes. You have to feed them manually one at a time and the roller is too hot so unless you put a sheet between the glue and the lip the envelope will hot seal itself. Don't happen with HP but the toner is 25 to 50 % more The scanning software is pretty bad. if you want to create in a readable PDF be prepared for 2mb per page. But you can scan to word docs and create something reasonable. And now I just found the piece de resistance - the reason you should never own one of these. I recently ran out of yellow toner and now the machine will not work at all until its replaced. Remember I do most of my work in black and white so I was thinking I would just continue to do so until my toner arrived but no. Nothing will work with this machine until I replace that toner. No black and white printing, no coping, no scanning and no faxing. I called tech support and very politely they told me that unless the machine was in 100% working order it would not work. If you're like me, a business owner who need things like this to just working and can't afford to keep an inventory of toner in the backroom. I would pass on this machine.

  • Did the image onsite match the product? yes
  • Was the product free of any manufacturer defects? no they design one in the machine
  • How is the quality of the product? poor
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