I was nervous ordering such an expensive item from Overstock, but I did get exactly what I ordered in brand new condition with hardly any dents on the shipment box. It was easy to setup; I only had to remove packing material from the machine. I replaced my HP Officejet G95 with this machine. The cartridges in this printer are not some special spare size or even the smallest available size for purchase. I was so excited when I was able to make a duplex copy by just pressing a few buttons. I have actually printed PDF files from directly from a thumbdrive, and scanned to PDF on the thumbdrive, so you can use this machine years from now when the Operating System you use might not have drivers available for it. The only problem with using the thumbdrive is that you cannot manually set options for each scan or print, but you can set default settings for using a thumbdrive from the control panel or the web interface. The fax machine eavesdrops on the answering machine and takes fax calls. My only printing quality problems are my documents with Courier New font seem light, but those documents do seem light on my display too; and stuff I print are slightly different from the screen. I have only run the automatic calibration; I have not run the manual calibration, and there are many manual calibrations settings to use. Other than the while using a thumbdrive, there are many settings. The drums (imaging kit) are separate from the toner cartridges, but I have joined and read the Lexmark Rewards program, and supposedly I will get new drum if and when I need them as long as I only use Lexmark toners. I had bad experiences using generic inks in my ink-jet printer, so I am not planning on doing generics to this machine. I will say that one detail of the program does disturb me; you can be mark as inactive if you have not return any cartridge for 18 months. When you register this product with Lexmark, you are registering with the rewards program. I would wait a while to register, because you are given the 2000 color and 2500 black page yield cartridges. I would also suggest spacing out your returns of cartridges to avoid risking inactivity.