ghmom Review

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Customer Service
 from Gig Harbor, WA,  Jul 13, 2010

My first negative experience with Overstock after years of many purchases... First let me say that I finally have the correct table and it is very nice, the 3 star rating comes from the poor customer service. This table first arrived EXTREMELY damaged. I honestly can't imagine how there was any oversight to allow that to be sent out. I called Customer Service (a very lengthy phone call) and they arranged to send me replacement pieces...several days later...the package arrived and I was eager to assemble my table, particularly because I had already assembled the matching end table that I'd ordered with the original. Unfortunately the parts were completely wrong, and the wood did not even match. This worried me because even if the parts were right I needed them to match the end table. Another lengthy call to Customer Service and they arranged to send an entire new table. But wait...first I had to repack and send back the damaged table. Yet another waste of my time because the table, packaging materials and box were in very poor shape (which caused the original problem). However, I complied and another several days later I finally had my table, which is very nice. I have read reviews like this before and have kind of ignored them because they don't reflect the product itself. When it actually happens though, the experience is really negative. I think Overstock could do more to make sure that this doesn't happen, but also to recognize that they should compensate or at least acknowledge the time and energy that this takes from their customers.

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