Received laptop in excellent condition. As other reviewers have noted, I had a hard time seeing that it was refurbished. Very clean and no signs of wear-and-tear. Came with a set-up instruction sheet from the refurbisher, and I was up and running in 5 minutes. This is my first refurbished laptop purchase and I would do it again, I would look to get a model from the company that refurbished this purchase. Though described as a laptop, this is a very slim and light laptop that feels almost like a notebook. Keyboard has good feel. It is powerful enough for my purposes (Internet and home productivity application like MS Word, Excel, etc.). Windows 7 Professional is very stable and well behaved on this model. My only negative note is the screen. I must be viewed directly from front. Once your viewing angle changes a bit, it dims and becomes difficult to see. My previous Lenovo did not do this (but in fairness that was a much more expensive model). Once you get accustomed to working with this and adjust the screen to the correct angle, there is no problem. The screen is bright and very viewable when viewed from directly in front of it. For my money, this is a quality, trouble-free item that is a great value at this price point.