My husband and I bought this bed nearly a year ago and honestly we couldn't be happier. Just like nearly everybody else our bed came in 4 huge dirty beaten boxes, but nothing was damaged so we were happy. The delivery people did rush us a bit while we inspected the bed. The boxes really are huge (we got a king) so I would recommend having somebody strong to help you get it to your room and set up. Set up was ok, the instructions weren't great, but we managed in a couple hours to get it all set up. We love the storage (since we live in a town-home) and it is constantly filled with clothes, books, linens etc. Another great thing is that, if we don't mention it, people don't even realize that it is a storage bed! Everybody loves it though and comments on how nice and classy looking our bed is. Our bed comes to about mid thigh on me (and I'm 5'7) and we have a 21" mattress, so it's totally reasonable height-wise.One thing to note, the picture looks like there are two metal handles at the foot of the bed (which I was wary about) however, our bed came with two leather straps to pull the bed up and down which we can tuck in and aren't visible at all.Overall, we absolutely love it and show it off every time people come over!